How far in advance should I book a pre-arranged experience? For private locations provided by the client, we recommend booking 1–2 weeks in advance to ensure availability. For public spaces, please book at least 3–4 weeks in advance, as dates and times may need adjustment due to availability, permit approvals, and other logistical factors. For rush bookings (within 1 week), please submit an inquiry under "Contact Us." What about private events or customized experiences? For private events or personalized setups, we suggest booking 4-5 weeks in advance to ensure availability and allow us to plan every detail. What’s the latest I can book an experience? The latest you can schedule a pre-arranged or private event is 5 days before the desired date, but this is subject to availability. Can you accommodate last-minute or rush bookings? Yes, we may be able to accommodate last-minute bookings, but availability may be limited to backyard picnics, indoor settings, or private venues. Please contact us directly to discuss your needs and any additional charges for expedited arrangements. Let us know if there’s anything else we can clarify! 😊

1. Do I need to make a payment when submitting a booking request? No, payment is not required when submitting a booking request, as it must be approved first. If you see a price at checkout, it simply reflects the base cost of the pre-arranged package (excluding add-ons). When you're ready to book, the payment option will display as "Pay Now" $0, and no payment information will be needed. 2. When is payment required? For all advanced bookings, a 50% non-refundable deposit is required to reserve your date once your experience or event has been confirmed. For private events, the deposit is based on your event estimate. For calendar availability-based experiences, the deposit is only for the base package selected (excluding add-ons). 3. When is the remaining balance due? The remaining balance, which includes the base package and any selected add-ons, is due no later than 48 hours prior to your event. We will contact you to collect the remaining balance. We cannot proceed with setup unless the full payment is received and your experience will be automatically cancelled/ subject to rescheduling. 4. What if I book close to the event date? For requests made within 3 days of your event date, full payment is required to confirm your booking. If you contact us within 72 hours before your event, we will do our best to accommodate your request. Please note that last-minute bookings may incur a 15% upcharge on packages and add-ons, depending on availability. 5. Can I pay through Venmo or Cash App? Yes! We also accept Venmo and Cash App payments. If you'd like to use these methods, please contact us directly at [Contact Information], rather than booking online. 6. Are Social Event ticket sales refundable? All ticket sales are final. We do not offer refunds for tickets purchased. However, if you are unable to attend the event, please contact us, and we will do our best to accommodate you for future events, based on availability. If you have any other questions, feel free to reach out to us. Thank you for choosing us to create your unforgettable event!

Yes. Public location bookings may incur additional administrative fees for securing and reserving the space. These fees do not go to us and typically range from $100 to over $200, depending on the number of guests, event duration, and the location selected. Final pricing will be confirmed once your booking is approved and a deposit is requested.

When should I plan to arrive? Please arrive 20 minutes prior to your scheduled start time to allow enough time for parking and locating your setup. What if I’m running late? We can accommodate late arrivals up to 15 minutes past your scheduled time. After this, you’re still welcome to join, but the time missed will count toward your overall experience duration. What if I arrive more than 35 minutes late? If you arrive later than 35 minutes, we may need to reschedule your experience, depending on availability. Can I reschedule my experience if I’m late? Rescheduling is possible for late arrivals beyond 35 minutes, but it is subject to availability and may incur additional fees. What should I do if I know I’ll be late? Please let us know as soon as possible by emailing us so we can try to accommodate your situation. We understand that delays happen, and we’ll do our best to assist you if you notify us in advance!

What is the cancellation and rescheduling policy? Cancellations or requests to reschedule must be made at least 48 hours before your scheduled event. Any changes made within 48 hours of the event will result in the forfeiture of your non-refundable deposit, and it will not be credited toward a future booking. Please note, we do not offer refunds—only credits for rescheduled events. What happens if there is bad weather on the day of my event? If inclement weather is expected, we will contact you the day before your picnic to discuss rescheduling options. Rescheduling is subject to availability, and you may choose a new date without penalty. If rescheduling is not possible, a full refund will be provided. What is the picnic liability policy? Clients assume full responsibility for any lost, stolen, or damaged items during their event. In such cases, you may be charged for the replacement or repair of the items. Any lost, stolen, or damaged items must be disclosed and will incur a replacement or repair charge. We are not liable for any injuries or accidents, including those involving live fire. Please do not leave your picnic unattended. If you need to leave early, kindly notify us at least 15 minutes prior, and we will make arrangements for an early departure. We want your event to be enjoyable and stress-free, so please don’t hesitate to contact us with any further questions!

How do I know I’ve chosen the right service for my event? To ensure your selection is correct, please review our "Services" section for detailed descriptions of each experience and package we offer. This will help guide you in choosing the right option based on your needs. If you’re still unsure or have questions, don’t hesitate to reach out to us directly. We’re here to help you make the perfect choice!

When should I consider postponing my event due to weather? If a 40% chance of rain or higher is forecasted 48 hours before your event, we recommend postponing. Rest assured, your full payment will be applied toward a new event date within a 6-month period. What happens if I request a postponement within 48 hours of the event? If you request a postponement less than 48 hours before your event, a flower restocking fee may be charged for your next event. This fee also applies to catering and perishable special orders that need to be repurchased. How can I avoid postponing due to weather? To prevent weather-related issues, please provide a second location (such as a home patio or similar) when booking. This ensures a smooth last-minute relocation if needed. What happens if weather causes damage to rentals or props? Any damage to rentals or props caused by rain or neglect will be charged to the credit card on file. We appreciate your understanding and are here to help ensure your event is a success, rain or shine!

FAQ: What locations do you service? What locations do you service? We service the Homestead and Miami, Florida areas. Specific locations may vary, please reach out for further details. For private events, we can accommodate areas outside our normal service area for an additional fee. Contact us directly for more information and pricing. For private location or venue provided by client: What should I know about private and commercial locations? For private and commercial locations, please confirm that you have access to the space and adequate parking. What is considered "direct access" for event setup? Direct access is defined as having vehicle parking and unloading available within 100 yards of the event site. This ensures a smooth and timely setup for your event. Are there any additional fees for restricted access? Yes, surcharges will apply for indirect or restricted access, including situations where there is no direct loading area, limited street parking, mandatory valet fees, upper-floor delivery, or when the location is in a resident-only area or beach. Who is responsible for securing the event space and permits? If choosing a location outside our pre-selected public spaces, clients are responsible for securing private event spaces, residential access, picnic shelter reservations, and all required permits for the event. Please ensure all necessary arrangements are made before the event date or inform us if help is needed for such arrangements. We are here to help! FAQ: For public locations we often serve: Do you handle securing public locations for events? Yes! For public locations we often serve (such as pre-selected parks and beaches), we take care of securing private event spaces, reserving picnic shelters, and obtaining all necessary permits on your behalf. Because these locations require official reservations and permitting fees, we charge an additional fee to cover these costs. If you have any other questions or need more specific details about a location, feel free to contact us directly!

How are Luxury Picnics & Sip & Paint Experiences scheduled? Our Luxury Picnics and Sip & Paint pre-arranged experiences accommodate up to 6 guests and are offered as thoughtfully curated designs. Modifications are minimal to maintain the integrity of the experience. For larger groups, events lasting 4+ hours, or any customized requests, please consider booking a Private Event. How do I book a Private Event? For Private Events, please complete the Private Event Form to help us understand your specific needs and preferences. What about Social Events? Social Events are TBD (to be determined). More information, including event details and purchasing options, will be available closer to the event date. Can I add extra items to my event? Absolutely! You can review all available add-ons and include your selections directly in the booking form. We’re here to help you create an unforgettable experience! If you have any other questions, don't hesitate to reach out. Let’s make your special occasion one to remember!

What is included in the picnic setup? Each setup features a beautifully curated picnic table with décor selected by our team to create a luxurious and memorable experience. The details of your setup will depend on the package you choose. What happens if the weather impacts my event? Weather conditions may affect certain décor elements. For example, high winds may prevent the use of candle holders, umbrellas, or tents. If adjustments are needed, we will modify the setup while maintaining the overall aesthetic and quality of your experience.

Can you accommodate food allergies? We are not responsible for any allergic reactions. Our setups may include or come into contact with allergens such as dairy, nuts, grass, flowers, and paint. It is the client’s responsibility to communicate any allergy concerns in advance.

How do you ensure cleanliness and sanitation? We follow strict sanitation protocols. All washable items, including plates, glassware, and utensils, are thoroughly sanitized after each event. Disposable items are discarded immediately, and all food and beverage handling follows strict hygiene practices.